MIAMI FUNER 2017: WORLDWIDE FUNERAL INDUSTRY CONFERENCE & EXPO
10.11.2016
Introducing the most authoritative Speakers
MIAMI FUNER, 14-17 March 2017 at the Miami Airport Convention Center, will gather in Miami the most important funeral professionals.
It will be a forerunner event with the newest professional conferences and a unique expo!
THE TRADE SHOW: Energy for your business!
Catch the attention of the most influential decision makers, especially coming from the US, Central and Latin America, seeking for new products and solutions.
Don't miss the workshops dealing with the most interesting topics to manage and improve your business: marketing, social media, life coaching, corporate governance and much more.
Exclusive opportunities to go forward! Find out more
ENJOY MIAMI
Find out the MIAMI FUNER partner hotels and reserve your room online.
THE FUNERAL ENTREPRENEUR: a new contemporary and necessary role
Deb Schmidt, President, Loyalty Leader Inc., Milwaukee, WI
Strong customer service meets the needs of our customers, those may vary across cultures.
The key to provide a quality service to all customers is in understanding the role of culture and considering differences when serving multicultural customers such as individual and family values, protocol and courtesy, communications styles and logistical needs.
Deb Schmidt will focus on:
Planning funerals with culturally diverse clients
Selling caskets to international markets
How to deliver culturally competent service to grieving families
How to establish rapport and trust with a funeral home buyer
Cross-cultural communications that apply to all funeral business lines